Tyrant

We're not going to be able to change the resources in the near term, as they are baked into the maps. We'll work on this over time. Our goal is to ensure that the campaign worlds end up being a level playing field for incoming players who meet the criteria for entry.

Our inventory comes up as it is the indicator that you have switched to mouse cursor mode (which is why it's open any time you can use the mouse). When we didn't have this early on it was even more confusing being in or out of the mouse cursor mode. Not arguing this is ideal, more explaining how we got to this!

Lots of great feedback in this thread folks, thanks! We appreciate it! Much of it we can't address until the next major version but we are recording it all and tasking folks appropriately.

It is a common practice for MMO companies to look for support and service in regions outside of their home territories. This is because it is often difficult, complicated and prohibitively expensive to start a local company to accomplish servicing a regional market. Speaking to Russia/CIS specifically many different MMO's are made available locally by Russian-based companies such as Innova, 101xp, gamenet, mail.ru and several others. As part of these deals, the company licensing the MMO normally gets the exclusive rights to benefit economically from that arrangement within their territory. They in turn agree to promote, host and service the MMO within the territory. When done well, the customers and both parties all benefit. In our case, AWS, which runs our servers is not available in Russia, and our action combat gameplay is much better with the lower latency that local servers provides. Also the market pricing differential is substantial. We believed a local company would make Crowfall more successful than we would on our own without help. Licensing fees from the partnership also contributed to the overall development of the game. Today new Russian backers are logging in through 4game and are playing on the EU servers in pre-alpha testing, while we work with Innova to bring up local Russian servers. We expect this to happen during Alpha testing. Our game is unusual in the MMO world in that we've been doing open testing throughout development cycle unlike most games that launch in their home market and only then start the process to moving to regions outside their home market by going to local beta testing with a game that was complete. Last but certainly not least, we've been impressed with our partners at Innova as we've worked with them over the last year+, and we're confident they will do their best to help Crowfall be successful in the Russia/CIS region.

The form has been removed, and replaced just with the email (that should always work).

We don't have any reasonable way to restore the points (the data may be logged but it would take a significant effort to determine what points weren't counted and it still might not be fully accurate). We feel that resources are better spent trying to get the new 5.90 version out as soon as possible. Given that all three factions were relatively close in score when the fix went in, and given this is still pre-alpha, we made the call to allow the campaign to continue to completion rather than reset it completely (which was our other choice). We felt like this approach was the "lesser of the evils". It's not a lot of comfort right this minute, but every bug that we find now is another one we are much less likely face after the game launches, and for that we are grateful to all the backers who participate the tests. We couldn't make this game to the quality level we all want without you!

Folks this was an unsigned file within the download that was being flagged as a trojan by Defender (though it wasn't a virus or trojan). It was up for a brief time over a week ago. If you get this when trying to install please delete that file and re-download the installer from crowfall.com/en/client. If you get this bad file from a new downlaod now, I'd love to get an email from you at support@crowfall.com as maybe one node of our CDN downloader didn't get the correct download file! Gordon

The support team does use that, it sends emails to support@crowfall.com but we have seen intermittent failures for the email to go through when using the web form rather than emailing directly. Anyone who doesn't hear from support within a day should get back us, as most tickets are answered within a hour.

Effective communication can be a talent some have, but for most people it's a learned skill. Study the mechanics (from professionals, reading, even school), and practice it a lot! Design is, at its core, 99% communication to 1% inspiration. Design (IMO) is about mental models that the players will enjoy discovering, along with the interactivity, timing, pacing, presentation and rewards that make up what we call game play. Start with the outcomes you want from those you are communicating to, get into the head of the receiver of your communication and deliver communication that works for them to lead them where you want them to go. Communication effectiveness is in the mind of the receiver of that communication. A designer has to communicate with their leadership, with their peers, with other disciplines in development and with the players. You don't get to the players unless you can effectively communicate to all those other constituencies. Over time you may realize that the best communicators are often story tellers. They find a way to impart information or change minds through entertaining/engaging narrative. People have been telling stories since we could only grunt and gesture, it's an innately human activity, central to who we are. Good luck to you on your journey! Try to enjoy the ride!

These early backer players don't have to choose, they'll get to play on *both* services if they want. And get their full backer rewards on both services. Early backers get the best rewards.

We are working on the exception to redirection for our previous backers, and will update this thread when it's working. All previous Crowfall backers in Russia/CIS can still play the game as before, but are currently being redirected on the website (until we have this fixed). All previous Crowfall backers in Russia/CIS will get their rewards on the combined US/EU service *and* get them on the Innova service if they create an account there too. We'll be emailing them all directly soon as we get this process worked out with Innova. Thanks and sorry for this interruption!

The Russian company has the exclusive right to all Russian/CIS customers, with the exception of the customers who purchased from ArtCraft before they bring up their website and registration. Those early customers get their rewards on both services and access to both services (subject to accepting the terms and conditions for the services). This option that we offer the prior Russian/CIS ArtCraft customers is not transferable to other accounts. It is normal and reasonable for a distributor/publisher to get exclusive rights to specific territories for games. We don't have issues with sharing servers between regions *except when the pricing is dramatically different or business models vary*, as it causes issues with the level playing field we want for the in-game environment, given our game has a player driven economy. On top of that there are server, bandwidth and customer service cost allocation issues that have to be worked out. We went through extra effort jointly with Travian for the EU and North American to be a combined service, and that worked because the prices are equivalent. Even though only a minority of customers likely will take advantage of the cross-Atlantic play, we wanted this option and it worked for us so long as we had equivalent pricing and business model. I hope this clarifies things.

We do expect regional locks for this territory, as is common for almost all MMOs where the pricing levels for access and/or business model deviates significantly from our combined North American/EU service. Given we have a player-driven economy, allowing people to buy in at different pricing levels will unbalance the game and lead to undesirable behaviors that will hurt the level playing field we've promised for Crowfall. That said, anyone who backed us early in Russia will still be able to play in the North American/EU service as promised, and they will also get their backer rewards on an account in the Russian service if the player chooses to accept that. This access change for Russia won't happen immediately of course, but it will come later this year.

We'll get he fractional crowns fixed (in your favor). The guild discount applies to your first purchase after guilding.

We don't have a current plan to offer items for both currency and crowns. We have packages of crowns but there is always a likelihood you'll have some left over. This is standard for microtransaction currency implementations. Our minimum Crown purchase is $10 and I don't think we have anything in our store under $10. That said, we are not against experimenting with other models, though in general we stick with tried and true unless it's an area we specifically want to innovate in. Do you have example games that allow "buy the exact amount of tokens"?