Something I haven't seen here is discussion on the character creation visuals (please feel free to link if there is a large thread I missed). It sounds like ACE is really limiting the facial/body customization at the character creation stage. I really hope they address this more than they have to this point. I was hoping they'd clarify with this reveal, but it still seems like a footnote.
One of the biggest draws to having a persistent character in MMOs is that it's yours--you've created it, and it's unique. I'd be really disappointed if the customization extends to selecting from a group of 5 different faces and 10 different hairstyles. This is what it sounds like they're going for right now though.
Suggestion: ACE - please elaborate on your plans for character creation.
If classes are race (and gender, for the beast races) locked, then I definitely want more customization options, especially face, hairstyle and makeup/features/warpaint/beards. I really hate finding someone else looking exactly like me in an MMO. If my character can feel unique skillwise, why not visually too?