So I felt the need to post this after experiencing a staggering difference when dealing with another mmo Support and Crowfall Support in the same week
Crowfall took my issue, suggested an alternative solution (which was a clever workaround) which helped me out and got me buying, supporting and into the community within the hour.
I was super impressed and I loved the fact it felt like they cared. They wanted to help and it made me glow for hours.
It's clever because the support I received made me want to give back, get involved and for the first time since Warhammer AOK, I've come back to forums
Support Teams, keep being human.