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Problem with upgrade KS Sapphire to 2015 Ruby


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Hello, i just made layaway from KS Sapphire to 2015 Ruby and it requested 53$ as minimum pay, did the payment thought bank account and when i returned to crowfall page i cant find the layaway anywhere, and my transaction history is empty, but the payment went thought my bank account...

What i do? I`m trying to speak with support by email for 5 days and no reply...

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Hi. Yeah, there is a problem with the transaction history actually. But that should be no problem anyway. You should see your layaway at crowfall.com -> account -> Backer rewards. Above the "Backer Rewards" the Site should show you "Item/Bundle on Layaway".

 

Sometimes it seems to help if you change the supported language. For example, choosing english i was able to see the transaction history site, but not the backer rewards site. choosing german it was the opposite.

 

If the payment went through your bank account, everything should be ok.

 

If you havent gotten any answer from ACE, i would advise you to check if you used the right eMail address, for usually they send receivement confirmations. support@artcraftent.com is one of the correct addresses.

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