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Unable to sign in with 2 Factor Authentication


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Hey guys, I know this isn't the first time it's happened, but I can't seem to sign in with 2 factor authentication; I have to use this run around with the forgotten password system to sign in at all.

Evidently, I was going to try and reset the 2 factor authentication, but to do so I need the codes to disable it; and the codes I'm getting from authy aren't working; so it's a bit of a catch 22.

 

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It happened to me a few times that the 2FA code was not working because that the time of the application is not synchronized with the time of the server. Going in the settings of the app > time correction and synchronizing the time could possibly solve the issue. If it doesn't, I suggest to send an email to the support at support@artcraftent.com so they can remove it from your account.

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