fibin 20 Posted January 1, 2017 I did a quick search, and couldn't find an answer that helped. I'm considering upgrading my account, I purchased a KS account for $34 dollars, i believe it was the minimum that also included the game, plus a beta access (2?). When I go to the store, I don't see an upgrade button on the bundles, only a buy now, and I am logged in to my account. When I hit the buy now, i obviously don't get the $34 off that I already contributed to the project and seem to have to pay full price. Id like to get early access, but I'm not sure how much more it's going to cost me. Am I missing something? 1 JamesGoblin reacted to this Share this post Link to post Share on other sites
Kraahk 3,744 Posted January 1, 2017 In most cases when people can't see an upgrade button, they did consume (open) their backer package. Consumed packages can't be upgraded, but you can contact support@artcraftent.com to get your package rebundled again (as long as you still have all it's items). Just take a look at your backer rewards on your account page. If you see all the individual items your package did include, you did consume your package and need to rebundle it. If you see your original backer package there, then something is wrong and you can also contact support to get help. Good luck and happy new year! 3 JamesGoblin, fibin and Urahara reacted to this Share this post Link to post Share on other sites
fibin 20 Posted January 1, 2017 (edited) Thanks for the reply. I see the individual rewards, but I don't remember ever consuming my backer package, and at the bottom, it shows no history of doing so. Off to support I go. Thank you again. Edit: after looking again, I don't see an option to consume on my account, so perhaps I did. Edited January 1, 2017 by fibin 2 JamesGoblin and Kraahk reacted to this Share this post Link to post Share on other sites
Klaleara 1 Posted January 1, 2017 Mine isn't consumed, and I can't seem to upgrade. Guess I'll poke support too. Share this post Link to post Share on other sites
kamer 5 Posted January 1, 2017 Just send the e-mail to support@artcraftent.com cos i have the same problem. Hope they will read it soon Share this post Link to post Share on other sites
Klaleara 1 Posted January 2, 2017 Kickstarter upgrades are no longer available, FYI to peeps. 1 fibin reacted to this Share this post Link to post Share on other sites
fibin 20 Posted January 2, 2017 Kickstarter upgrades are no longer available, FYI to peeps. Yep, was just coming to post this after talking with support. Incredibly impressed with how quickly the response time was, especially on a holiday weekend. Share this post Link to post Share on other sites
