fibin 20 Share Posted January 1, 2017 I did a quick search, and couldn't find an answer that helped. I'm considering upgrading my account, I purchased a KS account for $34 dollars, i believe it was the minimum that also included the game, plus a beta access (2?). When I go to the store, I don't see an upgrade button on the bundles, only a buy now, and I am logged in to my account. When I hit the buy now, i obviously don't get the $34 off that I already contributed to the project and seem to have to pay full price. Id like to get early access, but I'm not sure how much more it's going to cost me. Am I missing something? JamesGoblin 1 Link to post Share on other sites
Kraahk 4,137 Share Posted January 1, 2017 In most cases when people can't see an upgrade button, they did consume (open) their backer package. Consumed packages can't be upgraded, but you can contact support@artcraftent.com to get your package rebundled again (as long as you still have all it's items). Just take a look at your backer rewards on your account page. If you see all the individual items your package did include, you did consume your package and need to rebundle it. If you see your original backer package there, then something is wrong and you can also contact support to get help. Good luck and happy new year! JamesGoblin, Urahara and fibin 3 EU-Support-Guild (no ingame management) Join [CoR] (or any other guild) to get a 10% discount on the next game bundle you buy!Join - Discord Channel Link to post Share on other sites
fibin 20 Author Share Posted January 1, 2017 (edited) Thanks for the reply. I see the individual rewards, but I don't remember ever consuming my backer package, and at the bottom, it shows no history of doing so. Off to support I go. Thank you again. Edit: after looking again, I don't see an option to consume on my account, so perhaps I did. Edited January 1, 2017 by fibin JamesGoblin and Kraahk 2 Link to post Share on other sites
Klaleara 1 Share Posted January 1, 2017 Mine isn't consumed, and I can't seem to upgrade. Guess I'll poke support too. Link to post Share on other sites
kamer 5 Share Posted January 1, 2017 Just send the e-mail to support@artcraftent.com cos i have the same problem. Hope they will read it soon Link to post Share on other sites
Klaleara 1 Share Posted January 2, 2017 Kickstarter upgrades are no longer available, FYI to peeps. fibin 1 Link to post Share on other sites
fibin 20 Author Share Posted January 2, 2017 Kickstarter upgrades are no longer available, FYI to peeps. Yep, was just coming to post this after talking with support. Incredibly impressed with how quickly the response time was, especially on a holiday weekend. Link to post Share on other sites
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now