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F2A broken?


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Hi,

I'm trying to gift my pledge away, but despite having activated F2A, it tells me "2FA Required.  You must have 2FA enabled to gift." (the other party has F2A activated).

I also can't remove F2A either, when I try it keeps telling me "Error:  Incorrect 2FA Code. Please try again.", I can log in alright, I just can't do anything else with F2A.

Is this a known issue?

Thank you!

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Welcome to the forums.

I had a transfer just a minute ago and it worked perfectly for me. 

I had a similar problem once, though. In my case i found out it was because the 2 factors weren't synchronized, so one code didn't fit the other. There should be a time synchronizing function within you app. Maybe running it will solve the problem.

If it doesn't help, you can contact support@crowfall.com. They will surely be able to help you.

Have fun, good luck

Kraahk

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Update:

I tested it again, under different circumstances. There indeed seems to be a problem with 2FA. It's possible that the system won't recognize that an account has 2FA activated, if trying to gift (or accept a gift). Using a different web browser solved the problem. For example: With Opera i couldn't gift/receive, with Mozilla Firefox it worked. Loging in through Opera after that, again didn't work.

So my suggestion: Try another browser. And please report your experience. :) Good luck.

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Hey,

Quick update: it seems it was a bit 'broken' due to the fact I had only added F2A for the first time yesterday. Even after Support removed F2A and I re-added it, the problem persisted - but today I had no issue gifting/changing F2A. So all is well.

TL;DR if you have added F2A for the first time, it (may?) take 24h for it to actually start working properly.

 

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Glad you were able to get it resolved. Don't hesitate to reach out to support@artcraftent.com if you encounter this issue again. 

Jared Jackson, Software Engineer
 Follow us on Twitter @CrowfallGame | Like us on Facebook

 

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