• 1
Scree

New Website Design - Issues & Feedback

Question

  Going to start a list of issues I found on the website with some help from the Crowfall Discord community;

Issues (Bugs):

  • Slide 6 of the Creation/Destruction uses the word "Fields" where Slide 5 uses "Field" (all other slides match wording exactly)
  • The Logo at the top of the forums is the link to the Marketing website its URL changed won the new look it currently is https://crowfall.com/en/index.html/  needs to be https://crowfall.com/en/
  • SSO between the forums and the parent site is still broken and requires a refresh of the community child domain. 
    [NOTE FROM PANN: We are aware of and addressing the single sign on (SSO) issues.]
  • The Button in the Gameclient download is every time blue without accepting the right Image: https://imgur.com/a/hF0oU
    [NOTE FROM PANN: Working as designed.]
  • The "More About Alpha" button is leading to Murder of Crows (Gordon) button image https://imgur.com/a/HRnEd
  • The Minotaur is missing as a race on the ranger page
  • The Bestiary images have to be adjusted for the mobile version
  • Menu item "dev track" used to be phrased as "dev tracker". Mistake?
  • Transaction history doesn't show the year of the transaction
    [NOTE FROM PANN: Fix is incoming.]
  • Transaction history doesn't list the transactions in order of the purchase date.
    [NOTE FROM PANN: Fix is incoming.]
  • Transaction history receipt links lead to a 404.
    [NOTE FROM PANN: This is working properly from our view. Please let us know if you're still getting the 404.]
  • On the Backer Rewards Page, when using the redeem button it leads to a pop-up that says "consume gift". It's not a gift, it's reward. The last sentence is a mistake: "conce" instead of "once". 
  • Forum Badges are no longer in any order.
  • It is possible to log into one account simultaneously on separate browsers. Security?
  • You have a filter for articles/blogs on the "News" page - but no 'blog' entries.
  • If I go to the 'News & Announcements' forum and attempt to view a news article from one of the threads - even one from yesterday - when I click FULL STORY link - I get a 404 page not found (all the links are pointing to news/x/ and should be /news/*articles*/x/
  • Dev Tracker lost it's 'text filter' and only goes back a limited amount of time (as before).
  • Dev Tracker does not display all characters in a title anymore e.g. - : and others can be missed.
  • The "Watch Trailer" button leads to an embedded youtube video displaying the title of 'GFXoverhaulNoTitle' (needs to be public-facing title updated)
  • Fair use page references a link to press kit - not an active hyperlink.
  • Some weird pixelation/scaling issues with images on portions of the site; https://www.crowfall.com/en/news/articles/meet-the-monsters/
  • Playtest menu unavailable from main navigation menu: https://www.crowfall.com/en/playtest-schedule/ 
  • Gryphon missing from Bestiary
  • White out flash of the old home page background before the video on home page loads - example 'horse flash'... : https://imgur.com/a/qOphg
  • 'WAR FOR THE THRONE' and 'GALLERY' + '© 2017 ArtCraft Entertainment, Inc.
    and published by Travian Games GmbH.' do not translate on language swap. didn't check language elsewhere.
  • You have a filter for articles / blog - but no 'blog' entries.
  • Is it intentional that the JOIN THE CROWS CHOOSE YOUR FATE image is a link to massive reveal news article?
  • 'Articles' as page url/menu but 'Article' at top.
  • It is now no longer possible to 'LOAD MORE' articles beyond October 10, 2016 [could previously go back much further]
    [NOTE FROM CEOLLACH: This is no bug, we did not move all articles from the old page.]
  • The new article viewing that overlays the image against the text title can have layout/colour contrast readability issues https://imgur.com/a/YNkdX 
  • Some examples end up pixelated e.g. https://www.crowfall.com/en/news/articles/meet-the-monsters/ - and that image isn't even one of the below ones?
  • if you try to access the guild page it flashes it then redirects to login if you are logged out
  • Wiki section missing
  •  

Feedback (Conceptual):

  • seems more clicking/out of the way [or leaping 'past' things] compared to that previous presentation that was on the front page...or no easy 'gallery' swiping of the images etc
  • for both videos and images etc: no consistent or understandable sort order / limited selection. especially videos.
  • Suggestion: a 'search' / filter bar for FAQ might be helpful or a tree of sections/subsections/questions
  • Seems redundant / not obvious that there is a top level 'News' page as well as the 'Articles' page. e.g. if i am viewing from articles an entry has the 'back to news' link instead of going back to 'articles'.
  • It is frankly not consistent or clear that we can click on 'NEWS' or 'MEDIA' or 'COMMUNITY' [which just goes to forum anyway] top level buttons.
  • Crowfall Merchandise Store is currently separate from the Crowfall Store? These should be consolidated so it doesn't feel like you are exiting the main store to go to someone else store for merchandise.
  • Backer rewards not listed in any understandable order. Please sort it alphabetically.
  • The forums pop out to a new window when clicking on the index page. Set it to target the current window or remove the new window target altogether.
  • A diamond shows up between Creation and Destruction and is not centered. Center or delete it, it looks awful.
  • A blurb explaining what you mean "Creation" And "Destruction" feels necessary, Missing an opportunity to talk about your game.
  • Your character section seems to indicate only 5 possible race/class combinations. The use of "Spotlight" somewhat minimizes this, but you really should have a link to the remaining race/classes right from this slider. Additionally adding an image of the race/class matrix chart used in the live stream would be ideal here.
  • I don't think a gallery is appropriate for the front page, you can use elements of these as backgrounds for individual sections and overlay text over them.
  • Replace the gallery with a recent media section; focus heavily on sharing all of the Crowfall videos you guys have done. These communicate more than any image or section of oft-maintained text faq's ever could.
  • The location of "Create an Account" is buried at the bottom of your front page, you need to describe what Crowfall is in your creation/destruction section and THEN allow people to sign up. The two sections above "create an account" aren't helping sell people on the game in my opinion. 
  • When launching Need Help (nice feature)  it's common for companies to add a little text at the bottom to set an expectation.  If the expectation is set in the auto-response email then nevermind
  • The Call-To-Action button "Join Early Access" is vertically too big. It looks ridiculous next to normally sized menu options.
  • The Menu items should be capitalized. Most of your headers throughout the page are all capitalized, including the menu parent options. Sub-menu's should match. They look weird.
  • Influencers page no longer includes a description of what an Influencer is. Probably confusing for people who think they hold an influence on anyone.
  • The one image you guys have with all the multi-colored crests that usually precedes your footer has too many colors and shapes going on in it. From a visual perspective, it makes your website feel messy and chaotic. This should just be replaced with random concept art. 
  • The What is Crowfall section (https://crowfall.com/en/what-is-crowfall/) looks gorgeous and is totally functional at doing what your front-page should have done. It communicates to a better degree What Crowfall Is. I don't see why people need to click on this page to find out what Crowfall is. You should be telling them on page ONE!
  • The "Create an Account" formula is too large on the mobile version
  • The Social media feels miss placed at the top the
  • The Green button would look way better only with "Play Now" (the Download symbol is saying that u can download it )
  • The use of the term "Alpha" in "Get Ready For Alpha" suggests it's saying, "Pre-Alpha is about to end, get ready for Alpha etc.", with the expectation that what it is hyperlinked to would provide additional information on Alpha (but doesn't). It's a bit confusing.
  • Consider moving the pages when a user clicks on 'NEWS' or 'MEDIA' or 'COMMUNITY' to their own sub-menu items, instead of making those top-level items clickable. You have some menu items which are, and some that are not clickable. Very confusing behavior and not outwardly apparent unless you pay close attention to the cursor changes on a desktop (mobile users would be clueless).
  • Did you intentionally drop the WIKI section? [You should have added Malekai.org and VidyaWiki]
  • Seems more clicking/out of the way [or leaping 'past' things] compared to that previous presentation that was on the front page...or no easy 'gallery' swiping of the images, etc.
  • Suggestion: a 'search' / filter bar for "FAQ" page might be helpful
  • For both videos and images etc: no consistent or understandable sort order / limited selection. especially videos. Need to set up filters and sorting options for end-users.
  • If you try to access the guild page it flashes it then redirects to login if you are logged out, should just go to that page before flashing.

Share this post


Link to post
Share on other sites

31 answers to this question

Recommended Posts

  • 1

@Scree / @EdZ / @Scree

its getting pretty embarrassing at this point the number of issues still outstanding that have yet to be fixed

p.s. still cannot see even simple recent news articles either

for example

An Introduction to Banks - Official Discussion Thread - October 19

> literally no way to read this anymore whatsoever either via the site (doesn't even turn up in news section manually or search) - the link is broken via the forum / now vanished from google / even via an old direct url - all fail - it isn't even on the internet archive - i checked!


'more about' alpha button still goes to gordon walton part 3!!!!!!!

BDeq1bn.jpg


this is rookie stuff people - that was reported immediately and should of either been checked and fixed before moving to live - or immediately after being reported

 

Edited by Tinnis

Share this post


Link to post
Share on other sites
  • 0

transaction history

  • doesn't show the year of the transaction.
  • doesn't list the transactions in order of the date (not in any order as far as i can see).
  • the receipt links lead to a dead end.

backer rewards

  • not listed in any understandable order. if you don't sort it into categories, please at least list it alphabetically.
  • using the redeem button leads to a pop-up that says "consume gift". but it's not a gift, it's reward. and in the last sentence is a mistake: "conce" instead of "once". 

forum management

  • not any order in the forum badges.

general

  • it is possible to log into one account simultaneously on seperate browsers. security?
  • login out on the website doesn't logout from the forum.
Edited by Kraahk

Share this post


Link to post
Share on other sites
  • 0
1 hour ago, Kraahk said:

@Pann

Underlining the importance. This also includes that ANY links to crowfall news sites from for example Google lead to a 404 page. Should be fixed ASAP.

Thanks!  The web crew in Europe is out until tomorrow morning; we'll make sure they get on it first thing.

 

Share this post


Link to post
Share on other sites
  • 0
2 hours ago, Kraahk said:

transaction history

  • doesn't show the year of the transaction.
  • doesn't list the transactions in order of the date (not in any order as far as i can see).
  • the receipt links lead to a dead end.

backer rewards

  • not listed in any understandable order. if you don't sort it into categories, please at least list it alphabetically.
  • using the redeem button leads to a pop-up that says "consume gift". but it's not a gift, it's reward. and in the last sentence is a mistake: "conce" instead of "once". 

forum management

  • not any order in the forum badges.

general

  • it is possible to log into one account simultaneously on seperate browsers. security?
  • login out on the website doesn't logout from the forum.

And.... these, too, :).

Thank you again!

 

Share this post


Link to post
Share on other sites
  • 0

So, lots of good feedback here; thank you, all!

We'll start sorting out the criticals from the rest in the morning, Munich time, and get cracking.

Share this post


Link to post
Share on other sites
  • 0

I revised what I could in the OP. I know the Travian crew is working as quickly as they can to address the issues. Revising the website was a massive undertaking, lots of folks working hard on it for months, and there are still wrinkles to iron out. Travian is addressing the most important things first, and less integral (i.e. cosmetic) changes will be considered/implemented over time. 

You guys rock! Appreciate you all so much. 

Share this post


Link to post
Share on other sites
  • 0

@Tinnis, just FYI, I'm working on game stuff these days, but I didn't want you to think I was ignoring you. I've made sure the project lead for the site revamp is aware of this. 

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.