emmgee 27 Share Posted April 18, 2018 I'm not sure if this is the right forum for this, but I submitted an issue via the support link on the main page. The representative emailed me with additional questions. When I try to reply to the email (support@traviangames.freshdesk.com) I get the following auto response. Therefore I am unable to respond to the rep. Hello and thanks for reaching out. This is an automatic response as you’re contacting us via a “No Reply” mail address. If you’re looking for help or have questions contact us via the given contact and help form of your chosen game. You can always find these on our official pages. Thank you Your Support Team Kraahk 1 ex-SWG (Lowca). Veteran of the Great EVE War. Discord: hustler#6125 Link to comment Share on other sites More sharing options...
ACE_JackalBark 1,145 Crowfall Dev Share Posted April 18, 2018 Sorry about that. I'll ask the Travian web guys to change the response so it's more clear. For us, you should use support@crowfall.com Jack Kirby Associate Writer/Customer Service Manager Link to comment Share on other sites More sharing options...
jetah 821 Share Posted April 19, 2018 @ACE_Jackal I played a game called Traivan. Are they related? Camaraderie ~ Loyalty ~ Honor ~ Maturity ~ Integrity ~ Duty Link to comment Share on other sites More sharing options...
Daylar 103 Share Posted April 19, 2018 9 hours ago, emmgee said: I'm not sure if this is the right forum for this, but I submitted an issue via the support link on the main page. The representative emailed me with additional questions. When I try to reply to the email (support@traviangames.freshdesk.com) I get the following auto response. Therefore I am unable to respond to the rep. Hello and thanks for reaching out. This is an automatic response as you’re contacting us via a “No Reply” mail address. If you’re looking for help or have questions contact us via the given contact and help form of your chosen game. You can always find these on our official pages. Thank you Your Support Team Hey, emgee, Could you DM me the email, so I can have it looked into here? Thanks! Jess Link to comment Share on other sites More sharing options...
Kraahk 4,286 Share Posted April 19, 2018 4 hours ago, jetah said: @ACE_Jackal I played a game called Traivan. Are they related? If you are talking about this Travian (not Traivan), then yes. They are the european publishers for Crowfall. Link to comment Share on other sites More sharing options...
jetah 821 Share Posted April 19, 2018 6 hours ago, Kraahk said: If you are talking about this Travian (not Traivan), then yes. They are the european publishers for Crowfall. I spelled it wrong: https://www.travian.com/us Camaraderie ~ Loyalty ~ Honor ~ Maturity ~ Integrity ~ Duty Link to comment Share on other sites More sharing options...
Ceollach 267 Share Posted April 19, 2018 You can try and use this simple workaround (until the problem is fixed): Set the sender of the reply to “Crowfall. You can find a screenshot showing it HERE. Link to comment Share on other sites More sharing options...
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