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Cannot download a gifted copy of the game

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As the title suggests, I am unable to download the client even though a copy was gifted to me by a friend. I have attached a picture of what my rewards screen looks like. Note that the green button says join early access and not something which lets me download the game. Any ideas would be appreciated as I would like to start playing this game as soon as possible!crowfall.PNG

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Cutting and pasting from the last time I answered this question:

Gifted packs lack the playtest entitlement - it needs to be manually added. Email support@crowfall.com and give them the username. They'll give you the correct entitlement for the gifted account.

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