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Shadowblanket

Refund within 24 hour period being delayed

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I have been having a back and forth with the Support after trying to conduct withdrawal for both myself and a friend I purchased the game for, as I was dissatisfied with my purchase, and while I received a prompt response at first, I still have the right to withdrawal within a 24 hour period. However, all communication with me has ceased 4 hours ago despite my repeated attempts to reach out and reactivate the ticket. I'm concerned this might be a stall tactic of some sort.

 

"your Right of Withdrawal, if not already expired, will expire in 24 hours. Please click the check-box to show that you acknowledge this and agree."

 

My right of withdrawal will expire within 3 hours, and I'd very much like to get my 100 dollars back before then. Is there any other means of contact outside of the support ticket?

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3 hours ago, Shadowblanket said:

I have been having a back and forth with the Support after trying to conduct withdrawal for both myself and a friend I purchased the game for, as I was dissatisfied with my purchase, and while I received a prompt response at first, I still have the right to withdrawal within a 24 hour period. However, all communication with me has ceased 4 hours ago despite my repeated attempts to reach out and reactivate the ticket. I'm concerned this might be a stall tactic of some sort.

 

"your Right of Withdrawal, if not already expired, will expire in 24 hours. Please click the check-box to show that you acknowledge this and agree."

 

My right of withdrawal will expire within 3 hours, and I'd very much like to get my 100 dollars back before then. Is there any other means of contact outside of the support ticket?

Welcome to the forums.

There is no anti-customer tactic from ACE at all. Throughout the last more than 3 years the developer company ACE has again and again shown their intense dedication to serve their customers.

There can be bugs and misunderstandings, though. But if you contact support@crowfall.com directly, clearly state the problem you are dealing with and act yourself appropriately, there should be no major problem standing in the way of solving your issue. Of course there have to be rules, though. But within the last three years I haven't heard of even one single case, where they didnt honestly try to help in a very customer oriented way.

However, it is not really appropriate to bring on this topic publicly. Strictly speaking it can even be against the rules. It's unlikely to be prosecuted in your specific case, though with most other companies it usually would be. But it's generally not the way someone should go. If you have a problem with the game, support@crowfall.com should always be the primary choice.

If you don't understand what they are tying to tell you, feel free to contact old crows like me privately. They may be able to explain the details/circumstances or to lead you to experienced crows that speak your first language if it isnt english.

In any case, have fun and good luck

Kraahk

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I'm aware it's an unpopular way to go about it. I'm actually very sorry for bringint it up in the first place. I'm afraid today's been very stressful on me and I was trying to cope as best as I could. I absolutely don't want to cause a scene or anything, and it's not like there's some sort of big conspiracy to delay me for just a measly 100 dollars when there's plenty of other players currently buying into the game. I've been contacted about it from support however and they're doing their best to look into it. Thank you for your well wishes and your concerns. I'm hoping it all goes well.

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I could see your dissatisfaction and concern with the game if you just logged in recently, I was the same way almost a year ago when I purchased the game and logged in to see hardly any people on (I also jumped in at a bad time between patches). I decided to stick around for the patch and I'm glad I did. This is a pvp game that needs players to experience what it's about. Alot of players are taking a break until 5.8 drops. 5.8 looks like it will bring alot of new content and hopefully ALOT of players back making the PvP even more awesome. It kinda stinks this is your 1st impression because if you bought this game in a couple of months from now and like PvP, you probably wouldn't be requesting a refund. Goodluck on finding a game you enjoy.

Edited by Hunt

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13 hours ago, Marth said:

I think if you ask before 24hrs you should be fine. 

I did, but unfortunately all my requests were denied. It's fine though, I can cope with it. The biggest concern was that I needed the money for upcoming holiday gifting and such but I'll manage. That, coupled with the stress of election this week kind of made me panic about everything, but I've come down from that since then.

7 hours ago, Hunt said:

I could see your dissatisfaction and concern with the game if you just logged in recently, I was the same way almost a year ago when I purchased the game and logged in to see hardly any people on (I also jumped in at a bad time between patches). I decided to stick around for the patch and I'm glad I did. This is a pvp game that needs players to experience what it's about. Alot of players are taking a break until 5.8 drops. 5.8 looks like it will bring alot of new content and hopefully ALOT of players back making the PvP even more awesome. It kinda stinks this is your 1st impression because if you bought this game in a couple if months from now and like PvP, you probably wouldn't be requesting a refund. Goodluck on finding a game you enjoy.

Welp, I'm stuck with it now, so all I can really do is hopefully enjoy the game when it's fully released, and if I don't, I'll just try to get the trusted trader thing to work in my favor.

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Just now, Marth said:

Did they not refund you?

No, they didn't. Apparently the latest update to their legal terms back in January kinda conflict with the statement from the launcher I read, but it's pre-alpha so not everything is accurate I suppose. Like I said, I can cope.

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