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GilgameshMa

Entitlement Missing Error

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Hello all,

 

So I bought a couple of copies for my friends to play and both of them are getting and Entitlement Missing error, they have not heard back from support yet. Have any of you guys ran into this issue? Thanks!

 

-GilgameshMa


Praetorian Guard Leader


Electronics Technician for the USN.

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Just now, GilgameshMa said:

Hello all,

So I bought a couple of copies for my friends to play and both of them are getting and Entitlement Missing error, they have not heard back from support yet. Have any of you guys ran into this issue? Thanks!

-GilgameshMa

Yes, that is a fairly typical issue with gifted packages.

They should email support@crowfall.com

If they emailed support, and haven't heard back, that is unusual. There should be a quick automated response to acknowledge the support ticket being created.

Check spam folder?


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If you are emailing  support@crowfall.com  you should at least get the automated ticket response quickly - if you don't get that there is some issue with the email.

For gifted packages, the recipient does need to email support@crowfall.com to have the access set correctly (this is usually a very fast process, like <1 hour).


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