Cannot login into game client

[CursedExistence 0]

Hello,

So here's my problem:

I bought the 'Heart-of-a-Hero Game Pack - Special Offer' pack for myself then i bought a 'Crow Base Pack' for my friend so we can play the game.

All worked great, we had fun for like 2 hours but then we logged off because of life and now i cannot login at all in the game.

 

When i bought the crow base pack thing for my friend i had to gift him the digital copy thing so he can login. but now the support is saying i cant play because i gifted the only digital copy.

 

Now comes the dilema:

I should have 2 digital copies, one for me and one for my friend. but apparently I do not. I contacted support but they have been dead silent about this and i want to play the game.

 

Can someone here that works for this game help me in a timely manner?

 

Thanks.