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[Guide] Troubleshooting Tech Issues


Averion
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Hello there!

I have started this guide in an attempt to help those who are suffering from things such as inadequate performance, odd artifacts, and so on.

Taking care of your Windows

Windows, and especially the ones after Windows 7 (8, 8.1, 10...), can be a finicky being. Oftentimes many problems, including the performance ones, originate from the operating system itself. In order to do a basic troubleshooting of your system and take care of any potential files, including libraries that are critical to running various applications, please do the following:

  1. Open cmd.exe (as Administrator)
  2. Type and press enter: DISM /Online /Cleanup-Image /StartComponentCleanup
  3. When it's done, do the same for: DISM /Online /Cleanup-Image /RestoreHealth
  4. Reboot the PC
  5. Open cmd.exe again (as Administrator)
  6. Type and press enter: sfc /scannow
  7. Reboot the PC

Running Crowfall as an Administrator

With how complex the system permissions became after Windows XP (Vista, 7, 8, 8.1, 10...) it is surprisingly beneficial to run at least some of your applications as an administrator. You can do this by right-clicking the app and selecting the 'Run as Administrator' option. Even if you are the administrator yourself, it does not mean that the apps you're using are running in an elevated mode.

Microsoft Visual C++ Redistributable 2015-2019

Crowfall requires Microsoft Visual C++ Redistributable 2015-2019. Please make sure that these are present on your PC in order to run the game properly, and in case of any issues you may also try to use their repair function, or even reinstall them.

Download page: Microsoft Visual C++ Redistributable

Resolving minor network issues

If you are experiencing an odd connectivity, chances are the below steps might resolve that for you:

  1. Open cmd.exe (as Administrator)
  2. Type and press enter: ipconfig /flushdns
  3. Type and press enter: ipconfig /release
  4. Type and press enter: ipconfig /renew

Miscellaneous advice

  • Make sure you're not running more than one anti-virus / anti-malware software on your PC. This can happen by accident, as many apps tend to bundle various bloatware into their installation process with a potentially easy to miss checkbox.
  • It is a healthy practice to have around 5-10% free disk space at all times and not having it fully occupied.
  • GeForce Experience seems to be conflicting with the game, if you're running into any trouble try to uninstall your NVIDIA drivers and do a clean reinstall without that specific software.

 

Thank you for reading. I hope that my guide has helped you in resolving at least some of the difficulties that you might have been experiencing due to various technical reasons. Feel free to comment, discuss, and leave your feedback! I am also open to any questions, should they arise.

Edited by Averion
Added information regarding GeForce Experience.
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