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I encountered a broken quest that prevents me from progressing on the first character I made. So he is stuck at level 21 because I can't interact with the NPC that I'm supposed to turn the quest in to. I submitted a ticket via email, but this hasn't been resolved. So I decided to boost a char 25 using the free tome (I am not VIP). I allocated my stats before choosing my talents which I shortly discovered means I wasted a ton of points because you can't go over 200 str. In other words, I blew half my stat points and ruined my character. I can't respec to fix him because I don't have end-game level gold or VIP status. Needless to say, this has been an incredibly frustrating experience. I emailed about a refund but haven't gotten a response. Has anyone been successful at getting a refund? Is there anything else I should be doing?

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