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Item In Cart I Do Not Want - Remove Item Button Not Working


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Loaded the interface tonight to find a new cart symbol with (1) item in it. I'm worried because I never loaded this item into the cart and I do not want it. Repeated attempts to load the site and click "remove item" do not in fact remove the item from the cart.

 

 

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I encountered something similar when I was testing the webstore but my problem was the item turns zero then wait for a few seconds and the page refreshed and the item appeared to be (1) again. It would be great if website workers can check this potential glitch out.

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Chalcitis - A Treasure Hunting Guild, visit Forum Post

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I am currently having this same problem as well. Back in march i bought the kickstarter package, then recently upgraded the bronze backer. Now ever since i paid for that pledge this shopping cart has an item in it and i cant seem to remove it. Was wondering if you guys found a solution or an understanding of why this happened? =(

 

Updated******

 

I think the store is bugged because i just added a pack pig into my cart and its not removing the item off the list... so theres a problem with the crowfall store.... hopefully they will fix this problem and i emailed them about this current situation.

Edited by Schliems
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That's weird. I'm curious to know what item has been mysteriously added to your cart.  :P

 

It's a 2015 Emerald Package. Which, naturally if I was going that route would be a KS upgrade and not 2015. You can imagine my relief that I've got not payment method saved with the account.

 

 

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It's a 2015 Emerald Package. Which, naturally if I was going that route would be a KS upgrade and not 2015. You can imagine my relief that I've got not payment method saved with the account.

 

I agree that accidentally purchasing a 2015 Emerald, on top of a KS Sapphire, would be an uncomfortable situation.  :lol:

 

Hopefully they remove those items from your and Schliems' cart soon!

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Same, I don't remember clicking on something to add it to my cart but I suppose I could have been just trying to test the functionality of the site. Now that it's there it can't be removed.

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alright guys just message the support if your also having this problem. i think they are working onto to fix this bug but they responded with this issue quickly and removed my items from the cart! i would give them 10/10 for customer to actually responding so quickly to our issues =)

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alright guys just message the support if your also having this problem. i think they are working onto to fix this bug but they responded with this issue quickly and removed my items from the cart! i would give them 10/10 for customer to actually responding so quickly to our issues =)

 

Yea they have an amazing Customer Service. I've read many messages on Facebook / MMORPG.com / Kickstarter saying that the support team is looking through the issue and responding very very quickly and efficiently. 

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