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New Rules of Conduct (Forums)

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RULES OF CONDUCT version 1.1 7/29/2015

 

Art+Craft Entertainment, Inc.

 

Forum Rules of Conduct

 

We begin and end with this:  Be respectful and courteous to others in our forums

 

The Crowfall forum is a safe and constructive space to discuss Crowfall video game content and related items. In order to keep this a productive place for all community members, there are ground rules that must be followed for all methods of communication on the forums.

 

It is okay for users to disagree with one another, but opinions must be expressed in a reasonable and civil manner. It is important to maintain an atmosphere of civility and respect so that all voices may be heard.

 

Communicate constructively

All communication, whether between players, moderators or Art+Craft, must be constructive. Posts without constructive commentary can distract from the topic at hand, reduce the visibility of valuable communication, and discourage others from participating in the conversation.

 

Things to avoid:

  • Off-Topic Commentary: Don’t post topics or replies unrelated to a thread. Posts like these are unlikely to be seen by the intended audience and can spawn non-productive discussions, as well as detract from otherwise useful discussions.  There is an off-topic section of the forums for subjects not related to the Game, which are not disallowed by other rules.
  • Spam: Do not post communication lacking in meaningful content or posts that do not contribute directly to the conversation. People who spam, post links to non-Crowfall products, or post repetitive information also fall into this category.
  • Images: Posting single images or animated .gifs that are not on-topic with the discussion or without any substantive accompanying text is not allowed. Images will be removed and users may be disciplined for repeated offenses. Please note that using images to support your discussion is fine as long as the images follow the forum rules (no adult content, politics, religion, defamation, trolling, personal attacks, racism, etc.). Images must be no larger than 400 pixels x 400 pixels.  
  • Cross-posting: Don’t post the same topic or conversation repeatedly and/or across multiple threads in an attempt to gain attention for an issue. If a conversation is relevant to multiple groups, players may post a link to the main conversation in no more than two additional forums. We also discourage posting a new thread on a topic that is already being discussed, as it spreads the conversation out and makes it harder to gather the appropriate feedback. Before starting a new thread, please use the forum search function to see if a discussion is already in progress or was recently discussed (within three months or less). If a topic is actively being discussed, join that discussion. If it was discussed sometime during the preceding 90 days, revive the thread by adding a new post.
  • Naming/Accusing: Openly accusing another player or group of misbehavior is not permitted. You may discuss the type of behavior at issue, but specifically naming individuals or groups is not appropriate. In cases of exploiting, harassment or other violations of conduct, please use the report tool instead of engaging with the user.
  • Disrupting Official Threads: Do not post about other topics in official threads (those that are started by Art+Craft employees) or use official threads as a platform to advance another agenda. These are created to gather feedback on specific issues or topics relevant to the Crowfall forum.
  • Threatening Legal Action: Any player who feels the need to take legal action with regard to their experiences with Art+Craft or its games should contact support@artcraftent.com directly. We do not allow such discussions to take place on the forums.
  • Advertising: Posting or linking to advertisements or promotions for non-Crowfall related subjects, products or services in threads and signatures is not permitted

 

Do not troll or make personal attacks

Trolling and attacking others, in any form, is not allowed. Trolling is posting (often, but not always, in a malicious, rude or condescending way) with the intent to provoke a negative emotional response from another user.

Examples include:

  • Non-constructive feedback or comments.
  • Personal attacks: Do not insult, degrade or criticize any person or group of people. Personal attacks derail useful discussion.
  • Attacks on groups: Attacking groups of people, guilds, companies, or user locations, including, but not limited to, home countries, is prohibited.
  • Intolerance/Hate: Attacks specifically regarding race, politics, religion, or sexual orientation are grounds for immediate suspension and possibly a permanent suspension.
  • Excessive Reporting of Posts: Frequently or repeatedly using the report tool to draw attention to a specific cause or individual is considered trolling.
  • Accusing Others of Trolling: Calling someone a troll to incite someone or falsely accusing them of trolling can also be a form of trolling.
  • Do not publicly share private messages from other users. If someone is harassing you via private message, do not reply but instead contact support@artcraftent.com.

 

If you feel someone is behaving in a manner that violates the rules, please use the report tool on the forums. Do not engage the person exhibiting these behaviors, as this is often the very response and attention they are seeking. You may also employ the “Ignore Preferences” forum feature (Your Profile > Manage Ignore Prefs) to block posts, signatures and private messages from another user.

 

 

Forum signatures
 

Signature graphics are permitted, but may only contain your character name, personal or guild sigil and personal slogan or other text that is directly related to your in-game persona, or content directly related to Crowfall. All content must be in good taste. Size is limited to 32k bytes.  Signatures are limited to the following by the forum software:

  • Maximum number of images users in this group can add to their signature: 1
  • Maximum dimensions of images users in this group can use in their signature: Max Width (px): 500  x Max Height (px):  100
  • Maximum number of urls users in this group can add to their signature: 2
  • Maximum number of lines users in this group can use in their signature: 2

 

  

Profanity is not allowed

The use of profanity on the forums is not allowed. Please be respectful of your fellow players, and do not use this sort of language. This includes intentionally working around the word filter or partially masking profanity by substituting characters or words. The intent will still be clear and it will be treated as prohibited profanity.

 

Some actions can result in disciplinary actions, including the immediate suspension of forum privileges

There are some actions severe enough to result in immediate temporary or permanent suspension of posting privileges without prior notification. Serious or sustained offenses may result in suspension of not only the user's forum account but game account as well.

Please refer to the General Rules of Conduct for the complete list, but examples include:

  • Threats against anyone or any group.
  • Viruses, malware, worms, or Trojans.
  • Sexually explicit content, including sexual harassment.
  • Sharing personal information about Art+Craft volunteers, employees, or any other individuals.
  • Hate speech, including the degrading or vilifying of a particular race, religion, ethnic group, gender, sexual preference, or sexual identity, as well as any members of these groups.
  • Evading suspension through account hopping.
  • Impersonation of an Art+Craft employee or agentor community member.
  • Promoting or linking to exploits, cheating programs, piracy, or any sort of illegal activity
  • Posting or linking to content that violates the Terms of Use or Rules of Conduct

Serious violations of these rules may result in further steps taken with your Internet Service Provider (ISP), Law Enforcement, or required authorities or agencies.

 

Abide by moderator and Art+Craft employee instructions

If you disagree with a moderator or employee's actions, do not discuss or challenge the matter publicly in forum posts. Do not attempt to recreate a closed thread by starting a new one on the same topic. Send an e-mail to support@artcraftent.com, and be sure to include your forum handle, and clearly state your concerns.  NEVER send your password to anyone, including Art+Craft representatives.

 

Moderation actions by their nature are private between Art+Craft and the individual

Moderation and disciplinary actions related to specific individuals will only be discussed with the individual(s) directly involved via email at support@artcraftent.com. Do not share the contents of correspondence from Art+Craft representatives (including Support personnel, moderators or other staff members).

Discussion of general moderation actions and policies of any kind will be limited to the forum section entitled “The Great Hall”, a ‘town hall’ type platform expressly for the discussion of Crowfall community concerns. All other discussions of moderation or customer support actions are not permitted elsewhere on our forums and may be moved to the proper area or removed entirely. Repeated posting about moderation actions outside of the “The Great Hall” may lead to disciplinary action. Discussions in “The Great Hall” section of the forum must be kept constructive, civil and should not reveal anyone’s personal or account information (i.e. no specific individuals or situations can be mentioned).

 

Do not reveal account information when discussing Customer Service interactions

Due to privacy concerns, Customer Service (CS) interactions should not contain sensitive account information. No Art+Craft employee or representative will ever ask for your password, and you should never include your password in any communication with Art+Craft or through any other means (such as chat rooms on the forums or in-game).

 

Moderation activities involving the discipline of an individual

If a moderator or Art+Craft representative removes or edits your post, you will be contacted. In the midst of any moderation activity, the individual account ability to post may be temporarily suspended. Once a determination has been made about the specific incident, and if any action is being taken relative to the incident, the individual will be notified via private message and/or email of the incident, what element of the rules were violated and the disciplinary action, if any, that is being taken for the violation.

 

Due to privacy concerns, persons who report posts will not be notified about what actions, if any, were taken against the reported user.

 

When a situation warrants disciplinary action, we prefer to only issue warnings (that may or may not include warning points), but we may escalate to temporary suspensions to allow a cool-down period. Some incidents can (and repeated incidents will) lead to permanent suspension including loss of communication privileges, access to the game and/or any pledges or Crowfall store credits associated with the account. Permanent suspensions may be appealed once after a 90- day cool-down period by contacting support@artcraftent.com.

 

IMPORTANT: Forum content is moderated at Art+Craft’s sole discretion, and content may be modified, moved, removed, or otherwise restricted by Art+Craft employees and/or moderators.

 

Remember:  Be respectful and courteous to others in our forums


Gordon Walton, ArtCraft Entertainment, Inc.  [Rules of Conduct]

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You'll have to review the General Rules of Conduct (in another thread here), as they are the context for the Forum-specific rules.  In-Game rules coming in another post.  Looking forward to constructive feedback on this!


Gordon Walton, ArtCraft Entertainment, Inc.  [Rules of Conduct]

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Images must be no larger than 800 pixels x 800 pixels.

This seems awfully large to allow.  With the IP board hub fixed width 800x800 fills the entire screen.

 

 

Forum signatures

 

Signature graphics are permitted, but may only contain your character name, personal or guild sigil and personal slogan or other text that is directly related to your in-game persona, or content directly related to Crowfall. All content must be in good taste. Signatures must:

  • Include no more than one image
  • Have a maximum height of 120 pixels
  • Have a maximum width of 400 pixels
  • Have a maximum file size of 32,768 bytes (not kilobytes)

 

All of these requirements outside of content can be enforced via coding practices; some of them default native.  I'd suggest removing this section completely, and just fleshing out what is allowed and not allowed content wise.


[@--(o.O)@]

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Some incidents can (and repeated incidents will) lead to permanent suspension including loss of communication privileges, access to the game and/or any pledges or Crowfall store credits associated with the account.

 

 

Ultimately, the controlling fear to make sure the environment of the forums remains all tulips and dandelions is to hold over their head the amount of money they have spent on a project that has yet to exist can be taken away from them. In the future when the game does release and the charged posts of typical PVP MMO's do surface between players or guilds who have been slighted in game, I hope this does not end in a chain reaction unfavorable to ACE.

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Moderation and disciplinary actions related to specific individuals will only be discussed with the individual(s) directly involved via email at support@artcraftent.com. Do not share the contents of correspondence from Art+Craft representatives (including Support personnel, moderators or other staff members).

 

So posting screenshots of PM's from moderators on 3rd party forums is forbidden? Good. 

Edited by Canth

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I would also include a section covering player actions outside of the Crowfall forums and ACE's stance towards responding to those.

 

We can't do anything about supposed player actions outside of our service.  It's all hearsay, how do we really know who's doing what to whom?  Only the NSA knows for sure on the internet and they aren't telling us.


Gordon Walton, ArtCraft Entertainment, Inc.  [Rules of Conduct]

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I would also include a section covering player actions outside of the Crowfall forums and ACE's stance towards responding to those.

This is a very good idea...  Though I imagine ACE will be fairly hands off with that.


Skeggold, Skalmold, Skildir ro Klofnir

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We can't do anything about supposed player actions outside of our service.  It's all hearsay, how do we really know who's doing what to whom?  Only the NSA knows for sure on the internet and they aren't telling us.

 

This is the sort of question that comes up frequently after off site issues, etc. which I why I bring it up. Thanks!

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So posting screenshots of PM's from moderators on 3rd party forums is forbidden? Good. 

 

We can't stop people from doing things we don't like outside of our service.  We can always refuse service to anyone though, if we believe that having them as a customer is not a net positive.


Gordon Walton, ArtCraft Entertainment, Inc.  [Rules of Conduct]

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We can't stop people from doing things we don't like outside of our service.  We can always refuse service to anyone though, if we believe that having them as a customer is not a net positive.

 

Of course you can't stop them from doing so, but you can take appropriate action when you think it's needed. I understand.


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This is the sort of question that comes up frequently after off site issues, etc. which I why I bring it up. Thanks!

 

I should have said it's all heresay, unless they out themselves by publishing private data that only they and we have.  Frankly though we aren't trying to police the internet or looking for trouble, just reacting to folks complaining 99% of the time.


Gordon Walton, ArtCraft Entertainment, Inc.  [Rules of Conduct]

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so, what if I created a vikingnail account on a 3rd party site and did all that stuff I'm not allowed to.

 

now you face the consequences on here.

 

brilliant idea...

It wouldn't quite work like that... it's hard for companies to do, and ACE isn't a big company, which is why they'd probably be hands off... however companies like SOE have taken a very aggressive approach... where they are willing to pull the trigger on offsite activity if they believe they have enough evidence.


Skeggold, Skalmold, Skildir ro Klofnir

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It wouldn't quite work like that... it's hard for companies to do, and ACE isn't a big company, which is why they'd probably be hands off... however companies like SOE have taken a very aggressive approach... where they are willing to pull the trigger on offsite activity if they believe they have enough evidence.

 

It's a very slippery slope, especially if it happens to the wrong person or a witch-hunt occurs.

 

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All of these requirements outside of content can be enforced via coding practices; some of them default native.  I'd suggest removing this section completely, and just fleshing out what is allowed and not allowed content wise.

 

True, we can set the limits through the admin tools -- but we haven't had restrictions so far and I didn't want to implement such a change without letting the community have a voice in what those limits should be. So, feel free to throw some numbers out and let's see what the consensus is. 

 

 

I would also include a section covering player actions outside of the Crowfall forums and ACE's stance towards responding to those.

 

What happens in Vegas, stays in Vegas. We aren't out to police the World Wide Web and our jurisdiction stops at our own borders. 


Valerie "Pann" Massey, Director of Community
 

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Trolling and attacking others, in any form, is not allowed. Trolling is posting (often, but not always, in a malicious, rude or condescending way) with the intent to provoke a negative emotional response from another user.

 

Thumbs up for the more specific definition of trolling.

 

Excessive Reporting of Posts: Frequently or repeatedly using the report tool to draw attention to a specific cause or individual is considered trolling.

 

If there are multiple reportable posts by the same user, I assume that would be taken into consideration and not seen as trolling?

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If there are multiple reportable posts by the same user, I assume that would be taken into consideration and not seen as trolling?

 

One or two inappropriate posts, use the Report button. If it's more than that, email support@artcraftent.com. Another example of when to email Support rather than hitting Report is when there are a number of posts where they seem innocent enough separately but as a group they are obviously trolling or harassment. Reports are handled on a case-by-case basis and it's not always a simple matter to get the big picture when you're dealing with single reports. 


Valerie "Pann" Massey, Director of Community
 

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I suppose these are reasonable "new" rules. I don't see much that has changed to be honest. I will always state that if it can happen in game it should be able to happen on any aspect surrounding the game (including the official forums). I know you are very welcoming of offsite forums to handle the out of game discussion in a relaxed setting. Thank you for mentioning you have no plans to deter this type of world for your players.

 

Personally I think if you were to attempt to police outside your borders you would lose a large part of your core audience. I already know many who have left due to the stance you have taken on these forums. Hopefully the announcement about relaxed in game rules can win them back!

 

We will be there to provide a home for them until release.

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True, we can set the limits through the admin tools -- but we haven't had restrictions so far and I didn't want to implement such a change without letting the community have a voice in what those limits should be. So, feel free to throw some numbers out and let's see what the consensus is. 

 

 

 

What happens in Vegas, stays in Vegas. We aren't out to police the World Wide Web and our jurisdiction stops at our own borders. 

600x200


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